Here’s How… Call Waiting


Call Waiting: and How to Use It – and How to Disable It


Call waiting has come to be expected as part of any cell phone or landline phone plan. Call waiting allows you to respond to two simultaneous callers. Internet phone service is no exception, and IP phone providers such as magicJack have responded by including call waiting in their calling plans as well.

You may find call waiting disruptive however, making listening difficult when an unwanted caller rings in during your conversation. Telemarketers may not respect the Federal “Do Not Call” list, and other calls are not regulated by the list (for example, calls from political organizations, not for profit organizations, callers who are conducting surveys, etc). You may conclude call waiting is more of a pain in the neck that it's worth – but in many instances (including the use of magicJack), you cannot turn it off.

Turn Off Call Waiting with MagicFeatures

Enter MagicFeatures, the software companion to magicJack. Once installed in your computer, MagicFeatures allows you to turn off call waiting on a per-call basis by dialing 70, waiting for a dial tone, then dialing the phone number you'd like to call. Your call won't be interrupted by other callers; instead, anyone who calls while you're on the phone will be routed to voicemail. As soon as you complete that call and hang up, caller waiting will be re-enabled.

If you'd like to turn off call waiting for all callers on a more permanent basis, you can do so from MagicFeatures dashboard, as shown to the left. Simply un-check the box next to “Call Waiting (CW)”, and you'll no longer be disturbed by other callers while you're on the phone.

Call Waiting for Priority Callers Only

There's still another option to handle call waiting with MagicFeatures, however. MagicFeatures allows you to list the phone numbers of anyone you consider to be an important caller – your family member or relatives, your accountant or insurance agent, etc. Looking at the Feature Options shown in the box above, you can leave the “Call Waiting (CW)” box checked,  and add a check to the “Priority Calls Only (PCO)” box in the first column. Doing so will allow call waiting to work as it normally does, but anyone who is not on on the priority caller list will be sent to voice mail. Only those listed as priority callers will be capable of ringing through to your phone. Note that turning on priority calls only works on all calls – not just callers that trigger a call waiting intrusion.

If you haven't checked into MagicFeatures to improve your magicJack experience, you should consider doing so. I'm an affiliate seller for MagicFeatures, which means if you buy their software, I receive some compensation – not a lot, but it helps pay for the bandwidth for this site. You don't pay any more for the software because I get paid, and you won”t get a lesser price elsewhere if you don't buy the software here.

Now that you've become your own home phone service provider, you should take a few minutes to improve your service. You know how cranky your customers can be! MagicFeatures is inexpensive at under $20, and it's a one time expense – not a subscription service you'll be paying for every month. You can remain a cheap home phone service, with more features than many full-fledged phone companies.

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Do you have a question or comment about call waiting for magicJack? Drop a note in the comment box below and put it out there for all to see! You may find the answer you're looking for – or perhaps you'll hear from another sympathetic user.


2 thoughts on “Here’s How… Call Waiting”

    1. Hi Roz Pam –
      If you’re using a PC and keep your magicJack plugged into it, you can add a plugin called MagicFeatures for under $20 that gives you Caller ID on your Call Waiting, as well as a host of other features (call blocking, 7 digit local calling, Priority calls only, etc).

      Note that your phone has to be capable of Call Waiting Caller ID, and that there must be no blocking by your firewall or Antivirus. It all worked right out of the box when I installed MagicFeatures.

      Give it a ride!


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