Here’s How… Porting Your Number

 

Porting Your Number Into MagicJack…

More fees, no more service You may have been favorably impressed using magicJack to make phone calls, and decide it’s time to port your number to magicJack and cut the phone line to your old phone company. This shouldn’t be a huge step at this point, assuming you’ve already put magicJack through its paces with no major hick-ups. Actually porting your number to magicJack is relatively simple, and the rewards begin to pile up immediately after you pay your last telephone bill.

First, however, you need to make sure magicJack will accept your number. If you have a Canadian number, you’re out of luck as of February, 2015. Perhaps they’ll begin accepting them in the future – but they don’t at this time.

Assuming you clear the Canadian number hurdle, you need to verify your US number can be ported. At the top of the verification page (in the center), enter your phone number, and click the “Check” button. Good to go? Read on.

Starting the Porting Process

The first step in porting your number is to login to your account, hover over the “Phone Numbers” tab, and select “Transfer” from the drop down list. On the screen that turns up next, click on the “Transfer my Number” button, then (if you have more than one magicJack) select the account you’d like to port your number to and click “Next”. Note that the next screen indicates there is a one time charge of $10 to port your number. Happily, magicJack has dropped all other costs to port your number. Perhaps they’d like to make it as painless as possible to become a customer.

Is Porting Worthwhile?

Bottom line: you have to ask yourself if you want the extra bit of hassle and expense to keep your old number, versus getting a new unpublished number that is (for the moment) unknown to telemarketers. A new number from magicJack remains unpublished at no cost to you. In fact, there’s no easy way to get your magicJack number published. Take note if you intend to use magicJack for a new small business!!

If you feel the fee is acceptable, click on the green “I understand and would like to change my number” to initiate the porting process. Note that it takes about 5-10 business days to complete, so schedule accordingly. While your phone number is being ported, your old phone company should continue to provide service, but keep a cell phone handy while the porting process is underway.  Note that the process is handled entirely by the ‘destination’ phone company (in this case, by magicJack), so your current phone provider doesn’t need to be part of the process – in fact, magicJack says you “should not contact your phone carrier to disconnect the service”. That should take care of porting your number, if you should elect to do so.

… and Porting Your Number Out of MagicJack

How to port a number out after logging into magicJackThere is another side to this coin. You may want to port your number from the magicJack system to another internet phone service at some point in time. The magicJack FAQ indicates that “… requests should be initiated by your new service provider, who will coordinate the transfer”. The FAQ goes on to say “When we receive the request we will email you. A fee of $30.00 applies.”

I’m not too sure that that’s accurate – the Federal Communication Commission (FCC) says that “your old company may not refuse to port your number, even if you owe money for an outstanding balance or termination fee” [Emphasis: FCC website]. Read through the FCC page yourself and determine how you’d like to proceed. The good folks at phoneservicesupport.com seem to feel payment isn’t necessary (see their forum posting on the matter).

Good luck, and welcome the the world of IP phone companies.

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Next – Using 411 and 911 Services with MagicJack

 

Do you have a question or comment about porting your number into (or out of) magicJakck? Drop a note in the comment box below and put it out there for all to see! You may find the answer you’re looking for – or perhaps you’ll hear from another sympathetic user.

 

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12 thoughts on “Here’s How… Porting Your Number”

  1. My STRAIGHT TALK monthly service will be over BEFORE my number is ported to MJ. Am I going to have to pay for another full month of ST for just a few days of service with a phone number?

  2. Hello. I recently set up the Magic Jack and paid the $10 fee to port our old number. All seemed to be working well, I called the phone company (AT&T) to cancel our service. Today was the first effective date of cancellation with AT&T. I have been able to make outgoing calls with no trouble, but incoming calls keep getting a message that the number has been disconnected. Do you know how to correct this issue? I cancelled AT&T one-week after setting up the Magic Jack. That seemed like an adequate time period to port the old number. Please advise.

    Liz

    1. Kind of a drag Liz, but as indicated above –

      Note that the process is handled entirely by the ‘destination’ phone company (in this case, by magicJack), so your current phone provider doesn’t need to be part of the process – in fact, magicJack says you “should not contact your phone carrier to disconnect the service”. That should take care of porting your number, if you should elect to do so.

      You could try magicJack’s live chat staff to see if they can resolve the issue. When you get to that tech chat page, just click on the search button (no need to put anything in the search field), then click on the red “I’m Online!” banner. Note that access to live chat is only from 9AM – 10PM Monday through Saturday, and 10AM – 7PM on Sunday, east coast time in the US (EST).

      Hopefully they can sort out the issue – best of luck with it!

      Dennis

    2. Did you manage to get magicjack working with your old AT&T ported number… I am about to do this very thing and now am aprehensive.

      1. Greetings Sledgescott –
        Hopefully Liz will come back and let us know how the other half of her porting adventure went.

        Just remember the advice magicJack gives those porting numbers into their system:

        Note that the process is handled entirely by the ‘destination’ phone company (in this case, by magicJack), so your current phone provider doesn’t need to be part of the process – in fact, magicJack says you “should not contact your phone carrier to disconnect the service”. That should take care of porting your number, if you should elect to do so.

        Once you’ve started the process, let it run it’s course. Don’t cancel your old service.

        Best of luck with it!

        Dennis

    1. Hi Sharon!
      I just combined your two messages into one.

      If you already have a magicJack phone number and an active magicJack subscription for the old magicJack, and if both magicJacks are registered under the same email address, you should be able to move your phone number from one to the other yourself. Just login to your account, click on the “Phone Numbers” tab, and click on the dropdown arrow for the phone number next to the new magicJack. You should be able to activate the old number on the new magicJack there.

      If your situation isn’t as described above, contact the Live Chat Staff to see if they can resolve the issue. When you get to that tech chat page, just click on the search button (no need to put anything in the search field), then click on the red “I’m Online!” banner. Note that access to live chat is only from 9AM – 10PM Monday through Saturday, and 10AM – 7PM on Sunday, east coast time in the US (EST).

      Hopefully they can sort out the issue – best of luck with it!

      Dennis

  3. How long does MJ typically take to port. I know the article says 5 to 10 days but do they really take that lone? I guess not big deal I have to keep my old Internet/VoIP until the number finish porting. I will start the process of porting on 8/11/15.

    1. Greetings Paul –

      Just remember the advice magicJack gives those porting numbers into their system:

      Note that the process is handled entirely by the ‘destination’ phone company (in this case, by magicJack), so your current phone provider doesn’t need to be part of the process – in fact, magicJack says you “should not contact your phone carrier to disconnect the service”. That should take care of porting your number, if you should elect to do so.

      Once you’ve started the process, let it run it’s course. Don’t cancel your old service.

      Best of luck with it!

      Dennis

  4. I just installed the MJ plus I bought in early 2014 (so I procrastinate a little!).

    The service works fine. I want to port my AT&T landline # – I just had them switch me last week from DSL to a stand-alone Uverse connection with this in mind – shouldn’t be a problem I hope?

    Right?

    Uverse broadband is not dependent on having a landline phone account like DSL, right?

    If this doesn’t work and I lose the phone number we’ve had for decades I’m a dead man / she can’t even set up her cell’s voicemail, asking the Mrs to give everyone a new # – well, hey, how bad can divorce court be anyway?😄

    1. Hi Jake!
      Uverse shouldn’t be a problem – but to be on the safe side, just run through the speed test. Having said that, I haven’t had any problems with the AT&T DSL service we have. We’ve been able to carry on a magicJack conversation and a video (Skype) conversation at the same time with two different parties, and the sound / picture quality hasn’t deteriorated. I believe Uverse is even faster… but check it out with the speed test regardless!

      I don’t believe Uverse broadband requires that you have a landline, and I know that the AT&T DSL line does not require one. If you have DSL without a landline, AT&T calls it a “dry loop” – that’s the service we have.

      Bottom line: you may require a bit of first aid, but there’s not a trip to the morgue in your immediate future!

      Best of luck with it!

      Dennis

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