Here’s How… Using 411 and 911 Services with MagicJack


Charges for 911 and 411 Services

Unlike conventional phone companies, magicJack has begun charging its customers for emergency 911 service. Also unlike conventional phone companies, magicJack offers free 411 service (for businesses only).

MagicJack's 411 Service is Convenient – and Free!

Until the mid 1980's, 411 phone service was freely offered by most of the major telephone companies, and phone books listing both residential phone numbers and business phone numbers were delivered for free. For the most part, those days are gone – the Bell consortium (traditional phone companies in the US)  now charges an average of $1.25 per call for directory assistance, while Canadian phone companies charge an average of $0.50 CAD per request for assistance. The service has become a significant source of revenue for phone companies, given that approximately 6 billion calls are made to 411 each year in the US alone.

Google offered a free 411 service from 2007 to 2010, but the service was designed to gather information a “voice search” system for cell phones, and was shut down once Google had enough information to make that system work reliably. For most home phone services, however, the days of free 411 service are long gone – until MagicJack began offering the service with a subscription to their VoIP phone system.

MagicJack ‘s 411 system can be accesses either by calling 411 from your magicJack phone, or by clicking on the 411 button on magicJack's softphone window on your computer. Either will connect you to a human who will connect you to businesses in the location you specify. Unfortunately, the service does not provide information for people – it's only set up to access business phone numbers.

Remember to Setup MagicJack's 911 Service

The use of 911 as a standard for emergency calls was set up in 1968, but never anticipated the existence of mobile phones (or the widespread use of magicJack). The system was conceived to direct emergency services to the address associated with the phone number.

When you first setup magicJack, you should follow the directions given below. Some things you need to know:

  1. Canadian addresses require the use of Canadian numbers.
  2. US addresses require the use of US numbers
  3. MagicJack's 911 service will not work with the magicJack app for iPod and iPad
  4. When you register your magicJack, the address given is used as the initial 911 response location.
  5. MagicJack will send you an email confirming your 911 service address. In addition, the 911 icon on the magicJack softphone window will turn green to indicate the system's acceptance of the given location. A yellow icon indicates confirmation of the location is pending.
  6. Note that magicJack's 911 service will not work if your internet connection is down or if your power has failed. You should consider having a cell phone handy in the event your magicJack is inoperative; if you live in an area prone to power failures, you want to install a battery backup.
  7. Recently, court filings in the United States have led to magicJack charging its customers for 911 service.

It's important to note that the system is not automatic; it will not work without your participation. MagicJack provides additional information about the implementation of the 911 service online – refer to it occasionally to ensure nothing has changed in its usage.

It is possible to change your 911 address when traveling. Click on the arrow next to the 911 address box, at the lower right corner of the softphone, then click on the “Add Address” in the dropdown menu to add the address of your hotel. If you'd prefer, you can click on the “No 911 Address” while traveling, since the system does not allow you to remove  addresses once they've been added.

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Do you have a question or comment about 411 or 911 services for magicJack? Drop a note in the comment box below and put it out there for all to see! You may find the answer you're looking for – or perhaps you'll hear from another sympathetic user.


8 thoughts on “Here’s How… Using 411 and 911 Services with MagicJack”

  1. Can a MagicJack or MagicJack PLUS be registered in the 411 business directory? If so, how do I register my business MagicJack? Thanks.

  2. Have magicjack and want to opt out of e911. I never remember opting in. How do I cancel or remove e911 service. I don’t need it. I bought additional years don’t want to loose if I cancel and redo service also, I don’t want to loose current magic number. What is proper was to remove e911

    1. Greetings –

      Here’s the deal with magicjack’s 911 service. The service is active, whether you’ve paid for it or not. My understanding is that at some point, magicJack will send you an invoice for the service. They then send everything they collect from those invoices to the 911 service agency, which helps defray its costs of operation.

      Hope this helps,


    2. Hi Donald –

      Just login to your account, hover the cursor over the “Call Features” tab, and select 911 on the dropdown list. Fill in your address on that screen, so 911 personnel know where to respond. At some point, magicJack will send you an invoice for to help defray the costs of maintaining the emergency response personnel in your area – and they send all money collected from those invoices to the 911 to help defray expenses. Alternately, you can set up the payment for the service on that same screen – just click on the link under the “911 Paid” column.

      BTW, don’t make any 911 calls to test the system!


  3. I have a magicjack express device.  My registration address is in Canada and I have Canadian telephone number selected.  The address is as per Canada Post records.  My 911 service on this device has been “pending” since I bought it.  It is still under verification for months now.  I have called the customer service and told me that be patient.  Should the device be physically in the Canadian address for verification?


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