MagicJack Customer Service, Part 2


More Issues for MagicJack Customer Service

There is good news regarding magicJack:

  • It's very inexpensive.
  • It will accept calls from anywhere in the US or Canada.

The bad news is that you can't necessarily place calls to anywhere in those countries. The magicJack customer service department is aware of the issue, but you can't call a rural location which has high termination fees. If you dial a number and you hear three beeps followed by silence (or you hear nothing at all), the ‘receiving' phone company wants to charge magicJack a lot of money. Regardless how many complaints are made to magicJack customer service, they won't make the connection.

Here are a couple of workarounds to make those calls:

Calls Through Your Gmail Account

You can sign up for a Google Gmail account, which gives you the ability to use Google to make telephone and video calls. Login to your account and click on the ‘call phone' icon in the left column to activate a dialing pad, and make a telephone call as you normally would. You can use your computer's camera, speakers, and microphone to make free Google phone calls. Note that Google has indicated that this feature will be free though 2013 – and may be free thereafter. International calls made using Google are not free, although the cost to converse is minimal.

Call Using Google Voice

Google also offers additional phone features though Google Voice, which acts as a ‘bridge' in making your call. To make this technique work you need to sign up for Google Voice. Google Voice offers several unique features, but requires that you have at least one phone number of your own – whether a conventional landline, mobile phone, or VoIP such as magicJack. You make outgoing calls by accessing your Google Voice account, telling it which phone you'd like to call from (for example, your home phone or your mobile phone), and the phone number of the person you'd like to talk to. Google Voice then calls your phone and calls your destination phone, patching the two together.

In both cases, Google enables you to make calls to area codes or phone numbers that magicJack has blocked due to high termination fees. Not even Google will not connect you to some phone numbers with the highest termination fees, however – such as many free conference calling sites or phone sex chat lines. If you call a number Google has blocked, you'll simply get a busy signal. The disadvantage to either of the Google solutions is that only Google knows how much longer their service will remain free.

Conference Calls

Apparently magicJack's customer service department does listen; they now offer free conference calls. Their system can be used by anyone, whether they have a magicJack account or not. This won't help someone who is trying to join a conference call, but allows an alternative to those setting up a conference call.

Still another alternative is offered by Skype, which also offers free calls – but only to others who have Skype accounts. Like Google, Skype offers video chat as well as regular phone conversations, and requires both parties to have access to a Skype equipped computer to have a free conversation. Skype can also connect to conventional landlines (either locally or internationally) for a nominal fee, and provides for conference calls for up to 25 people.

Previous: magicJack Customer Service (part 1)


Do you have a question or comment about magicJack customer service? Drop a note in the comment box below and put it out there for all to see! You may find the answer you're looking for – or perhaps you'll hear from another sympathetic user.


6 thoughts on “MagicJack Customer Service, Part 2”

  1. I purchased a Majic Jack and am having difficulty getting a dial tone.
    I pick up the phone and get a message that I have a 404 error and to check the internet connection. We have exhausted all attempts to make this thing work.
    All connections on my router are fine, all ports are working, signal is good. All other devices are functioning.
    I did port my home phone from Charter. Will this have any effect on its function?
    Please help!
    Thank you in advance, Linda Graham.

    1. Hi Linda –
      Take a step back, and try connecting your magicJack to a USB port on a computer. See if that works, and go from there. There is a free troubleshooting report available at which offers a variety of other suggestions – just scroll to the bottom of the page and download it.

  2. It’s a shame that after 6 good years with service I now can’t get the replacement NEW MagicJackgo to work. They seem to have NO support that works. 3 days now on hold or no response to requests for help to make this work. I canceled my auto renew and expect that I will be returning this NEW unit as it does not work and there is no support system that functions. 8-(

    1. Hi Nick,

      Bummer. What kind of trouble is it giving you? Does your old magicJack still work? As a first step in diagnosing & fixing, will your new magicJack work if it’s plugged into a computer rather than into a router / modem?

      As is often the case, magicJack support falls short of the mark. Let me know; perhaps we can sort it out.


  3. Dear Dennis,

    Hope you will resolve my problem, My brother bought Magic Jack Go from Walmart (Catskill, New York) for $59.99. Than he sent the device to me here in India by spending ($20 through USPS global post). I received device after 20 days 🙁 Now, when I try to register Magic Jack Go here in India, it says that your device is already registered.

    I went through the tech chat circles but no help, they simply kept repeating the same thing that you need to replace this which will cost me around $50 to 60. I also sent an email to their concern team @ however, I didn’t get any help so far.

    Dennis, please help me with this problem

    1. Hi Sanju –

      Have you had a chance to check with your brother? All magicJacks have to be registered in the US or Canada before they can be used or sent overseas. If your brother didn’t register it, you would not be able to do so in India.

      Hopefully he’ll be able to supply you with the login information you need to use it.


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