Faxing with magicJack

Do You Wonder About Faxing with magicJack?

The magicJack FAQ page doesn't go into a lot of depth about faxing with magicJack. It simply says “Plug your fax machine into your magicJack, just as you would normally connect your fax machine to your telephone jack.”

It does offer a bit more advice for those who have their magicJack plugged into a computer, noting that the softphone must be set to “Normal (Hi Speed)”, and not to “Air Card (3G)”. There is a bit more to faxing with magicJack, however.

If you intend to use your magicJack line exclusively for faxing, connect the fax machine directly to your magicJack, as suggested by the magicJack FAQ. For both phoning and faxing with magicJack, you'll need to add your phone to the mix. If your fax machine allows a downstream phone connection, plug your phone into it. If not, plug a splitter into magicJack, and connect the fax machine and the phone to the splitter.

Faxing with magicJack requires setting a delay for voicemailYou also need to login to your magicJack account, hover over the Call Features tab, and click on Voicemail On/Off/Delay in the dropdown list. Make sure the delay is long enough to allow your fax machine to respond before the call is sent to voice mail. The delay is adjusted in the right column of the picture (click to enlarge), and can be set anywhere from 5 seconds to 3 minutes. You can also toggle voicemail off altogether.

Faxing with magicJack can be difficult, and many have reported it works best if you turn off error correction on your fax machine. You may also need to slow the transmission speed on your fax machine down to 9,600 bps or lower. If you have success faxing at a relatively low speed, try increasing the speed to find out what your set up will tolerate. Conventional fax transmissions may not play well with digital VoIP systems, hence the need for slower speeds while transmitting and receiving.

To send a fax, get a dial tone from the fax machine (typically by pressing the “Hook” button), and dial the number of the destination fax machine. Your fax transmission will begin as soon as the remote fax machine answers. Receiving a fax is even simpler – just make sure there's paper and ink in your fax machine.

You can test your magicJack with the HP Faxback service at 1-888-HPFAXME (1-888-473-2963). When the HP Faxback service receives your fax, they’ll send you a fax in response, typically within five minutes. This will allow you to confirm that you’re able to send and receive faxes.

Alternatively, you can scan and email documents to your intended fax recipient, although there are a few situations where an email attachment is not sufficient. If that is the case, you may be able to send a “real” fax from your computer or use an online fax service.


Do you have a question or comment about faxing with your magicJack? Drop a note in the comment box below and put it out there for all to see! You may find the answer you're looking for – or perhaps you'll hear from another sympathetic user.


Leave a Reply

Your email address will not be published. Required fields are marked *