Problems? Here’s How…


Here's How… Setting Up and Using Your MagicJack

Man tentatively pushing button on a giant phone screen Making a phone call isn't simply the act of dialing anymore. Phone companies are scrambling to provide services and reduce costs even as consumers are discovering they no longer have to pay for most long distance calls, that they're able to block calls from individual numbers, etc. Speed dialing, busy signal redial, voice mail etc, are all features consumers have come to expect, and now they're coming to expect even more than these ‘standard' features. Speech recognition used to dial or send text messages, voice mail sent to your email account… the list goes on and on. Here's how to access many of the advanced features offered by magicJack. MagicFeatures is an inexpensive piece of software that enhances many of magicJack's features, and adds a few of its own – so those features will be discussed in the linked pages below as well.

Don't Count on MagicJack's Customer Service…

While magicJack is very inexpensive and offers a variety of features, its customer service department is marginal at best. Be prepared to dig in and research problems you may have – either on this site or by searching out your own answers on the ‘net. With that caution in mind, let's take a look!


Do you have a question or comment about setting up and using magicJack? Drop a note in the comment box below and put it out there for all to see! You may find the answer you're looking for – or perhaps you'll hear from another sympathetic user.


4 thoughts on “Problems? Here’s How…”

    1. Hi Carolyn,
      First things first – make sure you have voice mail turned on in magicJack. Login to your magicJack account at, then hover over the “Call Features” tab and click on Voicemail On/Off/Delay in the dropdown. Make sure you’ve got your voicemail turned on 🙂 Don’t log out just yet!

      You have three choices to retrieve voice mail –

        You can pick up the phone attached to your magicJack and dial your own phone number. This will take you to your voicemail. In addition to getting your voicemail, you can set up your voice mail if you haven’t done so yet (for example, you can record your outgoing message).
        If your magicJack is plugged into your computer (and yes, there are some of us that still keep it plugged in!!), you can click on Voicemail in the black bar at the bottom of the magicJack window.
        Lastly, hover over the “Call Features” tab again and click on Voicemail via Email in the dropdown. Make sure the service is turned on (the switch should be blue), and that your email in showing to the right of the blue switch. You should get an email for every voicemail that callers leave, and the voicemail itself will be an audio file attachment.

      Best of luck with it!


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