Problems? Here’s How… » Here’s How… Register Your magicJack

Here’s How… Register Your magicJack

How to Install and Register Your magicJack

The big day has arrived; your magicJack has arrived in the mail or as part of your last shopping spree at your local electronics store. What next?

The answer is simpler than you might expect. Simply boot up your computer – any Windows XP, Vista, Windows 7, 8, or 10, or Intel based Mac will do. This post is somewhat lengthy, but it moves along fairly quickly – stick with me and you'll be placing calls in minutes. You can click on any of the pictures to view a larger picture in a new tab. Note that getting an original magicJack (silver in color) installed on Windows 8 or later is a challenge.

You can register your magicJackGO in one of two ways:

  • Connect the magicJack to the Internet with an Ethernet cord, connect it to a 110v wall outlet using the power adapter, and connect it to a conventional phone with a phone cord. Once you've got it all connected, go to the registration site in your computer's browser. Note that the computer and the magicJackGO must be on the same network. With luck, the site will recognize your magicJackGO, and walk you through the remainder of the registration process.
  • Alternately, only connect the magicJack to your conventional phone and to a USB port on your computer. Within a few minutes a window will popup on the computer, alerting you that the magicJack drivers are being downloaded and installed. Once it has completed, it will also walk you through the registration process. If you'd like to take advantage of the additional features available with magicJack plugins, you'll need to keep it plugged into your computer's USB port.

The Registration Link: Hidden in Plain Sight

MagicJack will run through some initializing and updating screens, and after a few minutes you'll see the following screen:

Click on the "click here" link to begin the registration processThere is a link (circled in red) in the blue section of the magicJack softphone screen. Click on that link to begin the registration process.

Where did you purchase your magicJack?MagicJack will then ask you whether you purchased the dongle from their web page (either using a web form or by calling the 800 number), or if you purchased the unit from an online or brick and mortar retailer. Choose one and click “Next” to continue.

Provide confirmation of your purchaseMagicJack confirms your ownership by confirming your email address on this form with the email you provided when you purchased the unit.  MagicJack also confirms your ownership by comparing it to one of the following:

– the credit card number, or
– the order number, or
– the zip code they have on file for the purchase

MagicJack permanently ties the email address you used to purchase the unit to the serial number of the unit (sent in the background by the unit during registration). You can add additional email addresses to the account, but the initial address you use cannot be removed from the account. Once you have entered the information confirming your purchase as indicated in the screen to the left, click “Next” once again to continue the registration process.

Creating a MagicJack accountEnter your information to create an account

Your next mission is to create a new account on the magicJack servers. This is a web page where you can control your voice mail, call forwarding, and other account features, as well as adding years to your subscription over time.

Begin the process by entering your name (first & last) and email address, as well as an email address which magicJack will use later in the registration process – so make sure you have access to this email address.

Alternately, add your new device to an existing magicJack accountAlternately, if you already have an account with magicJack, you can login to your existing account to add your new device to that account. The link to do so is circled in red in the lower picture shown to the right.

After either creating a new account or adding the device to an existing account, click submit to continue the registration process.

You need to continue entering contact information in the next screen, as shown below. You may be skittish about giving your street address or phone number to magicJack, but to my knowledge they have never made use of any of this information – other than to provide 911 service to the location where the magicJack is installed.

911 Service

This brings up an important point. Unlike a conventional phone, magicJack is portable. You can take it on vacation and make free phone calls from your hotel to most locations in the US and Canada, and anyone in the world can call you at your home number – despite the fact you are not home. If you're traveling and need to use your magicJack to call 911, be sure to give the emergency operator your correct location. In all probability, the location registered in your magicJack will be wildly inaccurate.

Provide a name for your magicJack deviceContinuing with the registration process, magicJack next asks you to give a unique name to your unit – to facilitate referring to the specific unit (particularly if you have more than one unit registered). You can change the device name from your account page once you've completed the registration process and logged into your account.

Don't Lose Your Account due to Excessive Usage

The next part of the registration process is to accept the terms of service, the bit the attorneys insist on that we've all come to know and love – and ignore. For that reason, let me encourage you to take a quick look the terms in general (they're really not too tough to read), and at the first paragraph of Section 6 in particular (excessive usage). Keep this section in mind if you need to make lots of calls to plan a wedding or if you're considering usage of magicJack for your business.

Finally, Getting a Phone Number

Option to select the last four digits of your phone numberOption to select a vanity phone numberThe ‘normal' phone number selection process involves your picking an area code and prefix associated with a nearby city of your choosing. In this scenario, magicJack chooses the last four digits of your number. MagicJack has numbers available for various area codes and cities, but you may find you have to pick one a little further from home than you'd like. The next two screens are part of magicJack's efforts to collect more money for additional services – particularly for vanity numbers or for those who want to pick the last four digits of their phone number.

Almost Done…

Insert the activation code from your emailWe're in the home stretch now – just a few more minutes. Check your email for a message from magicJack. That email will have an activation code in it which you should put in the next screen, as indicated to the right. Hit the “Activate” button to go to yet another screen – this time to pick an account password.

Choose your password to access your account

That's it! You're done – and all that's left is to dial the phone. MagicJack sends one more screen to confirm your activation is completed and to give you your new phone number. The phone number will show at the top of the magicJack screen, so you don't need to worry about losing it. You should be able to hear a dial tone when you pick up  the phone right now. I would encourage you to test the system. MagicJack will send you an email confirming your registration, and that email will have an order number on it. Make sure to keep that number; you'll need it if you want to port the number out of the magicJack system.

Your activation is complete & your phone number is shown here.

Congratulations!

PreviousPurchasing a magicJack
NextLogin to Your Account

 

Do you have a question or comment about how to register your magicJack? Drop a note in the comment box below and put it out there for all to see! You may find the answer you're looking for – or perhaps you'll hear from another sympathetic user.

 

12 Comments

  1. I bout a Majick jack but having problems to register or make it work. PLease advise

    1. Author

      Hi Elie –
      I don’t know what model magicJack you have, and just sent a generic installation & registration file to your attention.

      Let me know how it works out!

      Dennis

  2. what is going on? Can I have your phone number so I can better explain.

    1. Author

      Hi Elie –
      I’m not with magicJack – I’m just a user helping other users through this website.

      I replied to your earlier comment; let me know if it works for you.

      Dennis

  3. I just got the mjGO from walmart and can not reg. it . I did call and was told there would be a 100 dollar fee. walmart said 1 year service was inc. with the MJGO I’m at the point of returning this thing.

    1. Author

      Hi Richard,
      Have you had any luck following the registration directions for magicJack GO? Did it fail to recognize your device – or was there another problem. Let me know – and perhaps we can sort it out.

      Dennis

  4. I do not have a computer at home can I activate it without computer

    1. Author

      Hi John –

      If you take a look at the short video on the magicJack registration page, you’ll see that you can register the magicJack without plugging it into your computer, but you will need to visit a website at http://www.mjreg.com to register your device – which you should be able to do with a smartphone or tablet if you don’t have a computer. As I recall (and what’s not mentioned in the video), the magicJack & router have to be on the same network as the smartphone, tablet, or computer to complete the registration successfully.

      Best of luck with it!

      Dennis

  5. My phone number can not be ported do l keep it or do you give me another one. I can not get technical support I cannot call out on my phone please contact me i need help bad

    1. Author

      Hi Cora –
      MagicJack has a page where you can check to see if you can port your existing number. Normally if you cannot port your number, you’d get a new number from magicJack as part of your activation and registration process. Were you able to complete that process?

      If you’re hung up, see if you can raise someone on the magicJack Tech Chat support line. When you get to the tech chat page, just click on the search button (no need to put anything in the search field), then click on the red “I’m Online!” banner. Note that access to live chat is only from 9AM – 10PM Monday through Saturday, and 10AM – 7PM on Sunday, east coast time in the US (EST).

      Hope this helps!

      Dennis

  6. I moved from East Coast to Denver. Is there ANY way to change the time zone MJ thinks it is in?  Very, very, very tired of voice mails being tagged with EST.

    1. Author

      Unfortunately, the voice mail system for magicJack has been set for EST – and cannot be changed by those of us who are mere mortals. Apologies for the bad news, but please remember I’m just the messanger…

      Dennis

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