Problems? Here’s How… » Here’s How… Customizing Your Voicemail

Customizing the magicJack Voicemail System

In its early days, magicJack voicemail was a “One Size Fits All” deal. If you didn't pick up the phone by the 4th ring, your caller was diverted to magicJack's servers, and the caller was given the option of leaving a voicemail. As the account holder, your only option was to modify the message the caller heard when they went to voice mail. Times have changed for the better though. If you're new to magicJack, here's how to personalize your outgoing message:

Personalize Your Outgoing Message

There are several ways to access and change the outgoing message for your magicJack voicemail account:

  • If your magicJack is plugged into a computer, go to the magicJack softphone window. In it, click on the Voicemail button at the lower right of the window, then press zero on the keypad for your magicJack phone to personalize the voicemail settings.
  • From your magicJack telephone, dial your 10 digit telephone number, then press zero to personalize your voicemail settings
  • From a phone other than your magicJack phone:
      – Dial your 10 digit magicJack number
      – Press the * key
      – Enter your password (default is 1234 – you should change this if you haven't already!)
      – Follow the prompts to personalize your settings

Set Your Voicemail Options

Login to your account to turn magicJack voicemail on or off. If you elect to leave voicemail turned on you can adjust the number of times the phone rings before sending the caller to voicemail. You can also elect to access your voicemail using your phone or whether you want it sent to an email account as well. If your voicemail is sent to email, you're able to tell magicJack which email address to use. Let's take a little closer look at the workings of these settings. If you'd like to look at a larger version of one of the pictures below, click on it for a larger view, then click outside the picture to close it.

Access the screen to the left by logging into your magicJack account, hovering over the “Call Features” tab, and selecting “Voicemail On/Off/Delay” from the dropdown menu. Your registered magicJack devices are listed in the window. Clicking on the toggle switch adjacent to each device turns its voicemail on (or off). Clicking on the “Delay Before Voicemail” dropdown lets you set the voicemail to anything from 5 seconds to 3 minutes.

This is great for those caught in the bathroom when the phone begins to ring, those who are just rolling out of bed as the phone rings, or those who are simply moving a little too slowly to catch the call before the 4th ring. If you use your magicJack to receive faxes, it your fax machine to pick up before the fax goes to voice mail. You can also use this setting to allow your own answering machine to grab messages. If your answering machine fails for any reason, your phone will ring for a moment longer, then the magicJack voicemail system will record the message.

Retrieving Voicemail Messages

Once set up in your account settings, your magicJack voicemail system is always on. It works if you have a power failure, if you have 10 calls that come in simultaneously, or if you've unplugged your magicJack and have it  in your pocket. There are three ways to listen to your voicemail messages:

  1. Your messages are available for replay by clicking on the “Voicemail” button in the magicJack softphone window. Note that this assumes you have your magicJack plugged into your computer.
  2. You can also dial your own phone number on your magicJack phone, then follow the prompts to retrieve your messages. (Hint: this may be a good number to store your own number as a speed dial number in MagicFeatures).
  3. Alternately, dial your own number from any other phone and wait until you hear your outgoing message. Press * on the phone's keypad during your outgoing message. MagicJack will prompt you for your four digit PIN number, then playback your messages.

Retrieving Voicemail Messages Via Email

  1. Turning on magicJack voicemail to email settingsFor those wishing to receive voicemail messages via email, login to your magicJack account, hover over the “Call Features” tab and select “Voicemail vie Email” from the dropdown list. The next screen gives you with a list of your registered magicJack devices in the left column. Adjacent to each device is a toggle switch to turn the voicemail to email service on (or off). In the right column you can provide an email account to use with your voicemail. Voicemail coming to your account is stored by magicJack's servers as mp3 files (or occasionally mp4 files). The magicJack voicemail system attaches those files to an email and sends it to you. You will be able to listen to the message your caller left for you.
  2. Note that you can also edit your PIN number to access your voicemails in this window, or you can reset the PIN number to its initial value – 1234.

That's all there is to it! Free yourself from your conventional phone provider and check out magicJack. There is a bit of a learning curve, but it's not too steep, and you'll find you're rewarded each month – in your bank account.

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Questions or Comments?

Do you have a question or comment about customizing your magicJack voicemail? Drop a note in the comment box below and put it out there for all to see! You may find the answer you're looking for – or perhaps you'll hear from another sympathetic user.


  1. I want to use a .wav file stored on my computer as my voice greeting on my magic jack telephone. How can I do that? IS there a way to upload a .wav file?

    1. Author

      I don’t know of any way to upload an outgoing greeting to your magicJack voicemail Ron. The only way I’m aware of you could make it work is to literally play it into your phone as the magicJack system was recording your outgoing message.

      Best of luck with it!


  2. when my magic jack is not connect….it has a voicemail, saying the magicjack plus your are calling is unavalible. How do i turn of that message.

    even have turned of voicemail from the settings and i still receive the memo, help please.

    best wishes.

    1. Author

      Greetings Able!
      It’s normal for magicJack to take voicemail messages when it’s not connected – even if it’s in your pocket!

      Just to be sure we’re on the same page when it comes to turning off your voicemail – did you turn it off as described here on the voice mail page?

      If so, I’d suggest you visit the magicJack live chat page to see if they can resolve the issue. When you get to that tech chat page, just click on the search button (no need to put anything in the search field), then click on the red “I’m Online!” banner. Note that access to live chat is only from 9AM – 10PM Monday through Saturday, and 10AM – 7PM on Sunday, east coast time in the US (EST).

      The only other alternative I can offer is the MagicFeature plugin for magicJack, which lets you block individual phone numbers – or block all callers. You can elect to have the blocked callers sent to voice mail, or (in your case), simply disconnect the call. Note that the plugin requires that your magicJack be plugged into an operating Windows PC to work its magic, however.

      Hopefully you can sort out the issue – best of luck with it!


  3. What is the difference between an unavailable message, busy message, and temporary greeting?

    1. Author

      Hi Jenn!
      magicJack has several outgoing messages you can record for your voicemail, as you noted.

        An unavailable message is one which is played when you don’t pick up the call before it goes to voice mail. magicJack assumes you’re not available (not at home) in this instance.
        A busy message is one which magicJack plays if someone calls while you are on the phone and the caller goes to voice mail.
        A temporary greeting will play until you delete it, overriding the other two messages. If you were going to be away for a week, you could record a message stating you’d be gone until next Monday (for example), and that you’ll be returning calls when you return. magicJack will play that message until you come return and delete it. Your unavailable message and your busy message don’t change and magicJack will start using them again – after you delete that temporary message.

      Hope that helps!


  4. Do you know how many minutes/seconds the voicemail can be? I have some friends that leave long messages, but some do not arrive. So far, I can get 2 minutes 20 second voicemails, but wondering what the time limit was.

    1. Author

      Hi Steven!

      I’m not aware of any voicemail limit – but I haven’t tried to leave a lengthy message either. Even my phone calls tend to be short!

      Perhaps an experiment is in order?


  5. It would be great if VM can be customized for specific callers. Essentially, if one party calls, they would hear a different greeting than other callers. Also is there a way to block certain numbers from calling?

    1. Author

      Unfortunately magicJack hasn’t worked out the magic needed for unique ringtones. MagicFeatures has worked out how to block certain numbers from calling however – have a look at the plugin and check out the call blocker – see what you think!


  6. My Voice mail is set to come as regular phone VM and also e-mail. Problem is that e-mail comes to me as .wav and not as MP3. There must be a way to set it as MP3 incoming. Please advise!!

    1. Author

      Hi Dennis –

      Unfortunately, I’m not aware of any way to change the file format of the voicemail attachments of the emails. Perhaps magicJack Techchat can help – give them a shout and see what they have to say!


  7. Hi Dennis, I have MagicApp on an android device. My husband has a separate MagicApp phone number on an iPhone. My son has third MagicApp phone number on an Alcatel android tablet (no cellphone service provider). We all use our MagiApp phone numbers via WiFi and outgoing calls work okay on all three devices.

    Problem is that, although our three devices (with three separate phone numbers) are connected to internet — and WiFi is working correctly –, none of the 3 devices’ rings when called. All calls to each of the devices inexplicably began defaulting directly into voicemail. How can we fix this? Thank you

    1. Author

      Greetings Jeanne,
      My best guess is that your MagicApp numbers are set up to make calls only, and not to receive them. Try logging into your magicJack account, then hit the “Call Features” tab in the menu at the top, and finally hit “Advanced” in the dropdown. You’ll be able to allow incoming and outgoing calls, or just incoming calls, or just outgoing calls for each of your MagicApp numbers.
      In addition, hit the “Voicemail On/Off/Delay” in the same dropdown under the “Call Features” tab. Make sure the delay is set to at least 20 seconds for each number before Voicemail grabs the call.
      Hope this helps!

  8. I use my own phone number on MJ that I ported over. What is the PhoneMJ number used for?

    1. Author

      Hi Angie,
      If you receive a number from magicJack with your device, then port your own number to that device, you lose the original number. I assume it returns to the pool at magicJack.
      Hopefully I caught what you were asking. Give it another go if I misunderstood.

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