Customizing the magicJack Voicemail System
In its early days, magicJack voicemail was a “One Size Fits All” deal. If you didn't pick up the phone by the 4th ring, your caller was diverted to magicJack's servers, and the caller was given the option of leaving a voicemail. As the account holder, your only option was to modify the message the caller heard when they went to voice mail. Times have changed for the better though. If you're new to magicJack, here's how to personalize your outgoing message:
Personalize Your Outgoing Message
There are several ways to access and change the outgoing message for your magicJack voicemail account:
- If your magicJack is plugged into a computer, go to the magicJack softphone window. In it, click on the Voicemail button at the lower right of the window, then press zero on the keypad for your magicJack phone to personalize the voicemail settings.
- From your magicJack telephone, dial your 10 digit telephone number, then press zero to personalize your voicemail settings
- From a phone other than your magicJack phone:
– Dial your 10 digit magicJack number– Press the * key– Enter your password (default is 1234 – you should change this if you haven't already!)– Follow the prompts to personalize your settings
Set Your Voicemail Options
Login to your account to turn magicJack voicemail on or off. If you elect to leave voicemail turned on you can adjust the number of times the phone rings before sending the caller to voicemail. You can also elect to access your voicemail using your phone or whether you want it sent to an email account as well. If your voicemail is sent to email, you're able to tell magicJack which email address to use. Let's take a little closer look at the workings of these settings. If you'd like to look at a larger version of one of the pictures below, click on it for a larger view, then click outside the picture to close it.
Access the screen to the left by logging into your magicJack account, hovering over the “Call Features” tab, and selecting “Voicemail On/Off/Delay” from the dropdown menu. Your registered magicJack devices are listed in the window. Clicking on the toggle switch adjacent to each device turns its voicemail on (or off). Clicking on the “Delay Before Voicemail” dropdown lets you set the voicemail to anything from 5 seconds to 3 minutes.
This is great for those caught in the bathroom when the phone begins to ring, those who are just rolling out of bed as the phone rings, or those who are simply moving a little too slowly to catch the call before the 4th ring. If you use your magicJack to receive faxes, it your fax machine to pick up before the fax goes to voice mail. You can also use this setting to allow your own answering machine to grab messages. If your answering machine fails for any reason, your phone will ring for a moment longer, then the magicJack voicemail system will record the message.
Retrieving Voicemail Messages
Once set up in your account settings, your magicJack voicemail system is always on. It works if you have a power failure, if you have 10 calls that come in simultaneously, or if you've unplugged your magicJack and have it in your pocket. There are three ways to listen to your voicemail messages:
- Your messages are available for replay by clicking on the “Voicemail” button in the magicJack softphone window. Note that this assumes you have your magicJack plugged into your computer.
- You can also dial your own phone number on your magicJack phone, then follow the prompts to retrieve your messages. (Hint: this may be a good number to store your own number as a speed dial number in MagicFeatures).
- Alternately, dial your own number from any other phone and wait until you hear your outgoing message. Press * on the phone's keypad during your outgoing message. MagicJack will prompt you for your four digit PIN number, then playback your messages.
Retrieving Voicemail Messages Via Email
- For those wishing to receive voicemail messages via email, login to your magicJack account, hover over the “Call Features” tab and select “Voicemail vie Email” from the dropdown list. The next screen gives you with a list of your registered magicJack devices in the left column. Adjacent to each device is a toggle switch to turn the voicemail to email service on (or off). In the right column you can provide an email account to use with your voicemail. Voicemail coming to your account is stored by magicJack's servers as mp3 files (or occasionally mp4 files). The magicJack voicemail system attaches those files to an email and sends it to you. You will be able to listen to the message your caller left for you.
- Note that you can also edit your PIN number to access your voicemails in this window, or you can reset the PIN number to its initial value – 1234.
That's all there is to it! Free yourself from your conventional phone provider and check out magicJack. There is a bit of a learning curve, but it's not too steep, and you'll find you're rewarded each month – in your bank account.
Questions or Comments?
Do you have a question or comment about customizing your magicJack voicemail? Drop a note in the comment box below and put it out there for all to see! You may find the answer you're looking for – or perhaps you'll hear from another sympathetic user.