Problems? Here’s How… » Here’s How… Leaving a Forwarding Number with Magic Jack

Using Call Forwarding with magicJack

You need to be a little careful with the use of call forwarding. To paraphrase magicJack's Subscriber Agreement (May, 2018):

  • Charges may apply to use the call forwarding feature. In addition, you cannot have calls forwarded to some phone numbers, including most conference centers and chat lines.
  • Forwarding calls from the magicJack App for longer than a two week consecutive period may result in immediate termination of your service. In the event of termination, you will not be entitled to get a refund of fees you've already paid.

To use the call forwarding service, you need to login to your magicJack account and click on Call Forwarding in the Call Features dropdown. Once there, you can specify a phone number to accept your forwarded calls, and you can toggle the service on or off.

MagicFeatures Makes Call Forwarding More Convenient

MagicFeatures can make it easier to use magicJack's call forwarding service:

  • call-forwarding-iconWhile you're at your computer, bring up the MagicFeatures dashboard. The section that deals with call forwarding is on the right side toward the bottom – you may need to scroll to access it. The image to the right shows the section of the dashboard you're interested in. Using the dashboard is somewhat more convenient than having to login to your magicJack account, in that you don't need insert your username and password to control call forwarding. There is a more convenient way to access call forwarding using MagicFeatures though, as described below.
  • The simplest way to control call forwarding with MagicFeatures is to pick up your magicJack phone and dial #72 to turn on call forwarding, followed by the the number you'd like your calls forwarded to. If you always forward your calls to the same number, put that number in the MagicFeatures dashboard. Just dial #72 and hang up; your calls will be forwarded to that number. When you no longer want to use the call forwarding feature, dial #73 from your magicJack phone to turn it off.

The additional convenience of MagicFeatures for call forwarding (and other features) is great, but if you're using magicJack Plus, you must have it plugged into the USB port of a computer – MagicFeatures won't work with a magicJack Plus plugged directly into a router or modem. I like features such as call blocking provided by MagicFeatures – so I've elected to keep my magicJack plugged into a low power computer.

Call it what you will – call routing, call diversion, or call forwarding – the need to keep in touch is a growing concern in today's society. MagicFeatures offers a free 7 day trial – take it for a spin to see if it suits your fancy!

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Questions or Comments?

Do you have a question or comment about leaving a forwarding number with magicJack? Drop a note in the comment box below and put it out there for all to see! You may find the answer you're looking for – or perhaps you'll hear from another sympathetic user.



  1. I have an issue that just popped up that is unusual…I have not had magic jack for many years. All of a sudden within the last week, if my home number is dialed my old outgoing message from my magic jack comes on identifying the old number. That’s is strange to me because I no longer have that number yet the voicemail is active and is all of a sudden intercepting my calls. Has anyone out there had this issue? If so, is there a resolution to somehow delete or disconnect the magic jack vmail? Thank you for your time.

    1. Author

      Hi Phillida ~

      If you still have access to your magicJack account, you can login, hover over the “Call Features” tab, and click on “Voicemail On/Off/Delay” link in the dropdown menu. You can disable voice mail there.

      Alternately, you could try magicJack’s live chat staff to see if they can resolve the issue. When you get to that tech chat page, just click on the search button (no need to put anything in the search field), then click on the red “I’m Online!” banner. Note that access to live chat is only from 9AM – 10PM Monday through Saturday, and 10AM – 7PM on Sunday, east coast time in the US (EST).

      Hopefully they can sort out the issue – best of luck with it!


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