Problems? Here’s How… » Here’s How… Porting Your Number

Here’s How… Porting Your Number

Porting Your Number Into MagicJack…

More fees, no more service

First, a word of advice. Don't port your number into magicJack until you've tested the service and you like what you've seen. It could be a nightmare to lose control of a landline number you've had for your house or your business for many years!

Once you're favorably impressed with magicJack to make phone calls, you may decide it's time to cut the line to your old phone company. This shouldn't be a huge step at this point, assuming you've already put magicJack through its paces with no major hick-ups. Actually porting your number to magicJack is relatively simple, and the rewards begin to pile up immediately after you pay your last telephone bill.

First, however, you need to make sure magicJack will accept your number. Go to magicJack's home page and put your phone number into the “Keep Your Number” section on the right side of that page. It appears either Canadian or US numbers can be ported, provided your existing phone company will allow the port. Good to go? Read on.

Starting the Porting Process

The first step in porting your number is to login to your account, hover over the “Phone Numbers” tab, and select “Transfer” from the drop down list. On the screen that turns up next, click on the “Port to Device” button next to the device where you'd like to assign the device and click “Next”. Note that the next screen indicates there is a one time charge of $19.95 to port your number. If you are porting a Canadian number, it costs an additional $10 per year to keep that number with magicJack.

Is Porting Worthwhile?

Bottom line: you have to ask yourself if you want the extra bit of hassle and expense to keep your old number, versus getting a new unpublished number that is (for the moment) unknown to telemarketers. A new number from magicJack remains unpublished at no cost to you. In fact, there's no easy way to get your magicJack number published. Take note if you intend to use magicJack for a new small business – your customers will not be able to find you using directory assistance!

If you feel the fee is acceptable, click on the green “I understand and would like to change my number” to initiate the porting process. Note that it takes about 10 business days to complete, so schedule accordingly. Canadian numbers may take a while longer. While your phone number is being ported, your old phone company will continue to provide service, but it might be wise to keep a cell phone handy while the porting process is underway. Normally the porting process is entirely invisible. One phone call is handled by your old provider, and the next time the phone rings magicJack is handling the call. All you have to do is ensure your magicJack is registered and plugged in!

Note that the process is handled entirely by the ‘destination' phone company (in this case, by magicJack), so your current phone provider doesn't need to be part of the process – in fact, magicJack says you “should not contact your phone carrier to disconnect the service“. Just wait patiently.

… and Porting Your Number Out of MagicJack

How to port a number out after logging into magicJackThere is another side to this coin. You may want to port your number from the magicJack system to another phone company at some point in time. The magicJack FAQ indicates that “… requests should be initiated by your new service provider, who will coordinate the transfer”.

In days gone by, magicJack charged their customers to port their number to another phone company. Note that the Federal Communication Commission (FCC) says that “your old company may not refuse to port your number, even if you owe money for an outstanding balance or termination fee” [Emphasis: FCC website]. Read through the FCC page yourself and determine how you'd like to proceed if magicJack indicates a fee is involved. The good folks at phoneservicesupport.com seem to feel payment isn't necessary (see their forum posting on the matter).

Good luck, and welcome the the world of VoIP phone companies.

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Next – Using 411 and 911 Services with MagicJack

 

Questions or Comments?

Do you have a question or comment about porting your number into (or out of) magicJakck? Drop a note in the comment box below and put it out there for all to see! You may find the answer you're looking for – or perhaps you'll hear from another sympathetic user.

 

26 Comments

  1. My STRAIGHT TALK monthly service will be over BEFORE my number is ported to MJ. Am I going to have to pay for another full month of ST for just a few days of service with a phone number?

    1. Author

      Greetings CM,
      Unfortunately, I’m not familiar with the Straight Talk terms of service or porting process. You might be able to duck the additional month of service at Straight Talk by talking to their customer service department.

      Good luck with it!

      Dennis

  2. Hello. I recently set up the Magic Jack and paid the $10 fee to port our old number. All seemed to be working well, I called the phone company (AT&T) to cancel our service. Today was the first effective date of cancellation with AT&T. I have been able to make outgoing calls with no trouble, but incoming calls keep getting a message that the number has been disconnected. Do you know how to correct this issue? I cancelled AT&T one-week after setting up the Magic Jack. That seemed like an adequate time period to port the old number. Please advise.

    Liz

    1. Author

      Kind of a drag Liz, but as indicated above –

      Note that the process is handled entirely by the ‘destination’ phone company (in this case, by magicJack), so your current phone provider doesn’t need to be part of the process – in fact, magicJack says you “should not contact your phone carrier to disconnect the service”. That should take care of porting your number, if you should elect to do so.

      You could try magicJack’s live chat staff to see if they can resolve the issue. When you get to that tech chat page, just click on the search button (no need to put anything in the search field), then click on the red “I’m Online!” banner. Note that access to live chat is only from 9AM – 10PM Monday through Saturday, and 10AM – 7PM on Sunday, east coast time in the US (EST).

      Hopefully they can sort out the issue – best of luck with it!

      Dennis

    2. Did you manage to get magicjack working with your old AT&T ported number… I am about to do this very thing and now am aprehensive.

      1. Author

        Greetings Sledgescott –
        Hopefully Liz will come back and let us know how the other half of her porting adventure went.

        Just remember the advice magicJack gives those porting numbers into their system:

        Note that the process is handled entirely by the ‘destination’ phone company (in this case, by magicJack), so your current phone provider doesn’t need to be part of the process – in fact, magicJack says you “should not contact your phone carrier to disconnect the service”. That should take care of porting your number, if you should elect to do so.

        Once you’ve started the process, let it run it’s course. Don’t cancel your old service.

        Best of luck with it!

        Dennis

  3. will I have to pay 10$ to switch from old to new majic jack device and keep old phone number.?

    1. Author

      Hi Sharon!
      I just combined your two messages into one.

      If you already have a magicJack phone number and an active magicJack subscription for the old magicJack, and if both magicJacks are registered under the same email address, you should be able to move your phone number from one to the other yourself. Just login to your account, click on the “Phone Numbers” tab, and click on the dropdown arrow for the phone number next to the new magicJack. You should be able to activate the old number on the new magicJack there.

      If your situation isn’t as described above, contact the Live Chat Staff to see if they can resolve the issue. When you get to that tech chat page, just click on the search button (no need to put anything in the search field), then click on the red “I’m Online!” banner. Note that access to live chat is only from 9AM – 10PM Monday through Saturday, and 10AM – 7PM on Sunday, east coast time in the US (EST).

      Hopefully they can sort out the issue – best of luck with it!

      Dennis

  4. How long does MJ typically take to port. I know the article says 5 to 10 days but do they really take that lone? I guess not big deal I have to keep my old Internet/VoIP until the number finish porting. I will start the process of porting on 8/11/15.

    1. Author

      Greetings Paul –

      Just remember the advice magicJack gives those porting numbers into their system:

      Note that the process is handled entirely by the ‘destination’ phone company (in this case, by magicJack), so your current phone provider doesn’t need to be part of the process – in fact, magicJack says you “should not contact your phone carrier to disconnect the service”. That should take care of porting your number, if you should elect to do so.

      Once you’ve started the process, let it run it’s course. Don’t cancel your old service.

      Best of luck with it!

      Dennis

  5. I just installed the MJ plus I bought in early 2014 (so I procrastinate a little!).

    The service works fine. I want to port my AT&T landline # – I just had them switch me last week from DSL to a stand-alone Uverse connection with this in mind – shouldn’t be a problem I hope?

    Right?

    Uverse broadband is not dependent on having a landline phone account like DSL, right?

    If this doesn’t work and I lose the phone number we’ve had for decades I’m a dead man / she can’t even set up her cell’s voicemail, asking the Mrs to give everyone a new # – well, hey, how bad can divorce court be anyway??

    1. Author

      Hi Jake!
      Uverse shouldn’t be a problem – but to be on the safe side, just run through the speed test. Having said that, I haven’t had any problems with the AT&T DSL service we have. We’ve been able to carry on a magicJack conversation and a video (Skype) conversation at the same time with two different parties, and the sound / picture quality hasn’t deteriorated. I believe Uverse is even faster… but check it out with the speed test regardless!

      I don’t believe Uverse broadband requires that you have a landline, and I know that the AT&T DSL line does not require one. If you have DSL without a landline, AT&T calls it a “dry loop” – that’s the service we have.

      Bottom line: you may require a bit of first aid, but there’s not a trip to the morgue in your immediate future!

      Best of luck with it!

      Dennis

    1. Hello. I am living out side of USA until May 2016 and am paying AT&T roughly $11.00 month to maintain my cell phone number. The low price is because i have my number suspended but they could only give me that rate for six months. Shortly, i will have to pay the monthly increase to my plan. I just found your site and i want to know if it would be possible to port my number to magic jack, and therefore continue using my cellphone number which is associated with my WhatsApp account and that’s what’s important while I’m living abroad. I communicate with everyone using WhatsApp and within the Dominican Republic i use the local prepay phone for short calls or texting when I’m outside of wifi zones. Thank you for the help!!!!
    1. Author

      Hi Becky!
      Read a bit more about porting your cellphone number.

      Be careful though – if you go for it, first test your Internet connection to verify it’s suitable. Then verify your US number can be ported. Finally, purchase a magicJack and use a magicJack number to see if the service works well for you. Only consider porting if you pass all three of these tests.

      Hope this helps!

      Dennis

  6. I have been an existing MJ customer for years; like the service.  I wanted to port my land land over to MJ (2 MJ numbers).  The total amount came to @21.00 not the $10.00 that MJ says.

    The fact that MJ didn’t correctly identify the costs makes me distrust the MJ people and I am reluctant to port the number to MJ.

    Any thoughts?

    Thanks in advance

    1. Author

      Hi Bob –

      I’m curious to know the reason for the higher price. The magicJack FAQ states that there is a $10 charge to port your number into magicJack. Did they give you a reason for the additional fee?

      Dennis

    2. If you had another number in service on the MJ, they’re likely hitting you with a $10 “number change” fee in addition to the porting fee.  Somewhat deceptive advertising on their fee structure….

      1. Author

        Good catch Ron!

        I’ll have to update the porting page to reflect your experience. Thanks for chiming in!

        Dennis

  7. When would you know if your phone number is being ported. I ported my number on 1/26/2016 and I haven’t recieved any  confirmation and the $10.00 haven’t been taking out of my account yet.

    1. Author

      Greetings Kellyanne –

      Patience! 🙂 The porting process is handled entirely by the ‘destination’ phone company (in this case, by magicJack), so your current phone provider doesn’t need to be part of the process – in fact, magicJack says you “should not contact your phone carrier to disconnect the service”.

      Once you’ve started the process, let it run it’s course. Don’t cancel your old service.

      Best of luck with it!

      Dennis

  8. Hi!

    I just bought a Samsung Gal S4 with Straight talk. I contacted them about the possibility of changing to Magic Jack, but the representative wasn’t sure if the phone will be un blocked to be used with Magic Jack. She thinks there won’t be a problem if it works through the internet connection. Please give me an advice before making a mistake. Thank you

    1. Author

      Greetings Nelly –

      If you install the magicJack app, you don’t change your phone number or your service to MagicJack – you add your magicJack number to your phone. Your mobile phone has two phone numbers – your Straight Talk number and your magicJack number. You are then able to make or receive calls over your magicJack line when you have wireless Internet available. It doesn’t use your mobile provider (or your mobile minutes), just the Internet connection.

      Hope this clears things up!

      Dennis

  9. Beware if you choose to first test your MJ with one of THEIR numbers to ensure all your stuff works with the Jack, you’ll be hit with a hidden $10 a CHANGE FEE in addition to the $10 port fee.  Not exactly a financial burden, but it is an underhanded ploy to extract another $10 from you.

    Not a big deal, but it wouldn’t be all that hard to explain that up front when you’re setting up the MJ… and it wouldn’t be all that hard to put it into their support chat scripts (I asked if there was anything I needed to know before I did the initial test before flipping the porting switch, and they conveniently omitted mentioning the change fee)

    1. Author

      Thanks for sounding off Ron!

      It is a bit underhanded (as you noted), but the good news is that it’s a one time charge – unlike the ongoing charges from the phone company that are added to your monthly bill.

      Isn’t capitalism wonderful? <sigh>

      Dennis

  10. I installed a Magic Jack Phone, replacing an ATT phone. Problem is then I’m watching Sling TV and the phone rings to knocks the Sling off the TV.

    1. Author

      How are your upload / download speeds Gerry? I’m not using Sling TV, so I can’t address your situation exactly, but we’ve had several computers downloading large files and streaming video off the internet simultaneously, and had callers ring in on the magicJack line without a problem – and our connection is only about 4Mb or 5Mb per second.

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