MagicJack Complaints – Returning a Faulty MagicJack
If you need to replace a damaged or defective magicJack, first contact magicJack through their online tech chat system and discuss your magicJack complaints with them. If they concur that your magicJack can't be brought back from the land of the dead, ask for a replacement unit. They should provide a new one for a reduced price if your magicJack is no longer under warranty. If your magicJack is still under warranty, they will ship a replacement unit to you – although they will charge you a fee for shipping and handling.
MagicJack will transfer the phone number and any remaining subscription time to your new unit. Note, however, that you have to arrange the transfer with the tech chat staff before activating your new magicJack.
Be aware that any remaining subscription time on the original magicJack will not transfer to a magicJack Plus. Any remaining subscription on a magicJack Plus will transfer to another original magicJack Plus. Similarly, any remaining subscription time on an original magicJack will transfer to another original magicJack. They will not transfer any remaining time from an original magicJack to a magicJack Plus, however.
Returning magicJack under warranty
You may be able to return your magicJack if it's new and you're unhappy with the purchase. There is no need to contact the tech chat service about your magicJack complaints. If you've purchased your magicJack from an online seller such as Amazon or a brick and mortar store , their policy will dictate the return process. Similarly, if you purchased your magicJack from a local brick and mortar store such as Best Buy or Radio Shack, their return policy will apply.
Do you need to return your magicJack, and don't know where to turn? Drop a note in the comment box below and put it out there for all to see! You may find the answer you're looking for – or perhaps you'll hear from another sympathetic user.