Magic Jack Customer Service » MagicJack Complaints

MagicJack Complaints


MagicJack Complaints – Returning a Faulty MagicJack

If you need to replace a damaged or defective magicJack, first contact magicJack through their online tech chat system and discuss your magicJack complaints with them. If they concur that your magicJack can't be brought back from the land of the dead, ask for a replacement unit. They should provide a new one for a reduced price if your magicJack is no longer under warranty. If your magicJack is still under warranty, they will ship a replacement unit to you – although they will charge you a fee for shipping and handling.

MagicJack complaints may lead to return shipping charges MagicJack will transfer the phone number and any remaining subscription time to your new unit. Note, however, that you have to arrange the transfer with the tech chat staff before activating your new magicJack.

Be aware that any remaining subscription time on the original magicJack will not transfer to a magicJack Plus. Any remaining subscription on a magicJack Plus will transfer to another original magicJack Plus. Similarly, any remaining subscription time on an original magicJack will transfer to another original magicJack. They will not transfer any remaining time from an original magicJack to a magicJack Plus, however.

Returning magicJack under warranty

You may be able to return your magicJack if it's new and you're unhappy with the purchase. There is no need to contact the tech chat service about your magicJack complaints. If you've purchased your magicJack from an online seller such as Amazon or a brick and mortar store , their policy will dictate the return process. Similarly, if you purchased your magicJack from a local brick and mortar store such as Best Buy or Radio Shack, their return policy will apply.

If you purchased your magicJack from the magicJack web site, theirĀ return policy applies. Note that you only have 30 days from the day you placed your order to get an RMA from the online technical support staff and that you'll have to pay return shipping.


Do you need to return your magicJack, and don't know where to turn? Drop a note in the comment box below and put it out there for all to see! You may find the answer you're looking for – or perhaps you'll hear from another sympathetic user.



  1. why the hell can’t I regester my majicjack

    1. Author

      What kind of magicJack are you trying to register Edward? (and what kind of trouble are you having?)

      Perhaps we can sort it out!


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