magicJack Customer Service
Great News! Effective January 21, 2014, Mary Kennon became the new VP of Customer Experience at magicJack. It seems as if customer service is becoming a bit of a priority at magicJack! She's indicated that big things are afoot at magicJack, and that Customer Service is coming to life… slowly but surely. Having said that, the contacts below are currently be best ways to contact magicJack and address issues you're having.
magicJack has been successful providing phone service to many while saving them hard earned cash, but their poor past customer service made it really makes it really hard to appreciate that service.
Your first attempt to contact magicJack customer service should be through their official Live Agent chat site. Getting through to chat with technicians takes two steps:
Click to access the magicJack customer service area, the Live Agent center. When you are on that page, click the “Search” button. You do not need to fill in the search field or select a category.
On the next page, you'll see a red “I'm Online!” banner, as shown below. Click on it, and a chat window will open which requires your name and email address. Enter that information and click a radio button for your preferred language, and a technician will come online to address your problem or question.
If you haven't been able to resolve your problem with the technician, you can ask to have the matter escalated to a level two technician.
There may also be occasions when you need to resolve a billing issue, or talk to someone about a sales matter. The numbers below should get that job done.
(844) 866-2442 toll free, within the US or Canada (11am – 8pm EST)
(561) 594-9925 outside the US or Canada
(800) 624-4252 which is the same as (800) magicJack
YMAX Communications Corp
PO Box 6785
West Palm Beach, FL 33405
Do you have a question or comment about contacting magicJack customer service? Drop a note in the comment box below and put it out there for all to see! You may find the answer you're looking for – or perhaps you'll hear from another user with a solution or further comment