MagicJack 911 Service- No Longer Free?

Expect to be Billed for MagicJack 911 Service

Call center for magicJack 911 calls MagicJack 911 service has been free, largely due to a technicality in FCC regulations. In 2006, the FCC told magicJack to begin paying for 911 call center operations. MagicJack claimed the FCC regulation didn't apply the them, since magicJack LP provides incoming call service, while YMax Communications provides outgoing calls. Since neither company provides both sides of the conversation, magicJack claimed it was not subject to the 911 surcharge.

Court Filings Lead to 911 Fees

All that changed when officials from Kanawha County, WV filed a complaint, claiming magicJack was not collecting 911 fees as required by the FCC. MagicJack settled the matter out of court in 2011, agreeing to pay the fees.

Other municipalities soon began requiring magicJack to pay 911 fees to support their call centers. For this reason, magicJack 911 service will no longer be free. Fees for 911 service vary widely in different parts of the country. MagicJack has indicated it will pass through local 911 surcharges without any markup.

911 Payments to MagicJack are not Mandatory

Payment of the magicJack 911 billing is not mandatory, however. If you elect not to pay the fee, magicJack will simply turn off your 911 service. Does that leave you without access to emergency services? Not at all – in many locations there are alternate phone numbers to access the same services. If alternate number(s) are available in your area, you could use MagicFeatures to set up speed dial numbers for emergencies. The FCC maintains an online registry of public safety answering points (PSAPs).  Using their spreadsheet, you can find emergency phone numbers for your community which are outside the 911 system.

Alternate Emergency Numbers

Be aware that using these alternate emergency numbers will route your call through non-priority channels, and that your location is not automatically transmitted when you make the call. You are not using the 911 system, but you will have alternate emergency phone numbers in place in the event you need fire, police, or ambulance personnel to respond quickly to an emergency.


Questions or Comments?

Do you have a question or comment about magicJack 911 service? Drop a note in the comment box below and put it out there for all to see! You may find the answer you're looking for – or perhaps you'll hear from another sympathetic user.



  1. WE, spouse, Carolyn, and I got our Magic Jack in Dec. 2014 in Mexico. We have a US number that is not used in our current area code in WA State where we now permanently live. We need 911 services and i understand there is some charge for it. I went to several pages on your website but am not able to figure out how to activate 911 access on our existing MJ service. Please contact me by phone or email and explain to me in simple terms, if possible, how I do that. Thank you.
    Jim and Carolyn Tucker

    1. Author

      Hi Jim –
      I agree, the 911 service for magicJack is somewhat convoluted.

      First, login to your account, then hover over the Call Features tab and click on 911 in the dropdown menu. In the second column, add your 911 address. Expect to receive an invoice from magicJack, but non-payment will not affect 911 coverage for your number. Verify the “Enrolled?” column shows “Yes” and the “911 Status” column shows “Valid”, and you’re good to go.

      As noted above, non-payment of the invoice won’t affect your 911 coverage at this time – but it will marginally increase the costs for others in your 911 service area.

      Hope this helps!


  2. Thanks for the info. Just want to be crystal clear. I don’t need 911 on my magicjack phone it use for fax. Is it safe to say that by not paying the bill this function will be removed or disabled. Which is what I want. I have look for a way to disable this feature but this appears to be the only way. I tried the address change did not work. Also will the other features work as designed once this service has been disabled.

    1. Author

      Hi Michael –

      magicjack’s 911 service is a bit of an oddity. The service is active on your magicJack, regardless of whether you pay for it or not. At some point, magicJack will send you an invoice for the service. It will be active on your magicJack whether you pay for it to be active or not, even if you haven’t input an accurate address for a 911 response. magicJack sends all money collected from those invoices to the 911 service to help defray its operational expenses.


  3. How can I set up billing for 911 Do I wait until my service starts

    1. Author

      I asked the same question about magicjack’s 911 service Irene, and recently got an answer to that question.

      The service is active on your magicJack, whether you’ve paid for it or not. magicJack will send you an invoice for the service, and they send all money they collected from those invoices to the 911 service agency to help defray the costs of its operation.


  4. How much I have to payment 911 and I will pay for who

    1. Author

      I recently got a bit of clarification about magicjack’s 911 service Tommy.

      The service is active on your magicJack, regardless of whether you pay for it or not. magicJack will send you an invoice for the service, and they send all money they collected from those invoices to the 911 service agency to help defray the costs of its operation.

      Hope this helps,


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